Customer
Support
Direct access to engineers who understand AI-managed WooCommerce operations, deterministic pipelines, and fleet management. No chatbots, no tier-1 scripts — just solutions.
Email Support
For AI operations questions, deployment issues, rollbacks, and platform support. Our team typically responds within 4 hours during business hours.
[email protected]Emergency Escalation
Enterprise customers have access to a dedicated 24/7 escalation channel for critical incidents affecting production store availability or AI operations failures.
Service Level Expectations
Production store down, data integrity issue, or AI-generated deployment causing failures across stores.
AI operations impaired, drift detection not functioning, deployment pipeline blocked, rollback needed.
General questions, feature requests, AI customization guidance, migration planning.
| Severity | Response | Description |
|---|---|---|
| Critical | < 1 Hour | Production store down, data integrity issue, or AI-generated deployment causing failures across stores. |
| High | < 4 Hours | AI operations impaired, drift detection not functioning, deployment pipeline blocked, rollback needed. |
| Normal | < 24 Hours | General questions, feature requests, AI customization guidance, migration planning. |
* Response times are targets for standard plans. Enterprise plans include financially-backed SLAs with dedicated support engineers.